Real Estate Management Services
We place our clients’ interests first, from the way we structure our reporting to the way we use our 24-Hour Service Center to provide both immediate problem-solving and big-picture data. We maximize asset value through efficiency, best practices and genuine care for our clients and their tenants. Real estate management is both art and science. While most firms quantify asset value on a balance sheet, we also take into account factors such as tenant loyalty, the relationship and regular contact between managers and tenants, top tenant service requests, and new opportunities for mutually beneficial collaboration. These factors are proven to add asset value over time by reducing turnover and operational costs while improving a building’s reputation in the market. We empower our teams to create memorable tenant experiences that ultimately benefit the owner’s and the building’s bottom line. Our full-service team of professionals assigned to a client’s property typically includes a property manager, a credit manager, a manager of maintenance services and a service technician or building engineer—all under the leadership of an experienced account manager who functions as your single point of contact. As a business partner and expert advisor, we can:
- Focus on your long- and short-term goals for the property
- Proactively identify tenants whose space no longer suits their needs
- Anticipate service needs by routinely soliciting tenant feedback
- Advise owners on cost-effective maintenance strategies
REMS Our Global Platform in Your Market
Building performance.
The Colliers International Real Estate Management Services team is one of the largest in the world, with more than 2.5 billion* square feet under management globally. Locally, we employ the most experienced professionals in their markets, enabling us to manage, market, lease and develop our clients’ properties to maximize investment returns. And we empower our teams to create memorable tenant experiences that ultimately benefit the owner’s and the building’s bottom line. Successful institutional and private capital real estate investing means providing returns that consistently outperform the real estate industry. The entrepreneurial, hands-on decision-making of our experienced team accelerates our clients’ success by delivering exceptional service while creating and driving value. Backed by our integrated real estate platform and sophisticated systems and technology, Colliers has proven itself as a trusted advisor and manager.Colliers Service Lines
- Integrated services: Our strategic real estate platform provides seamless interaction between the range of services in all markets.
- Leveraging local knowledge: Market Leader teams offer expertise to position the asset financially, operationally and appropriately in the marketplace.
- Client-oriented focus: Our culture of service excellence leads to performance-based solutions that create an exceptional client experience.
SERVICES
Property Management
- Building Operations & Maintenance
- Engineering/Construction Management
- Property Accounting & Financial Reporting
- Sustainability/LEED© Certification/ Energy Conservation
- 24-Hour Service/Call Center
- Distressed Properties & Receiverships
Facilities Management
- Operations & Maintenance/ Construction Management
- Product Procurement & Management
- Contract Management & Lease Administration
- Consultancy & Disaster Recovery Planning
A Fresh Perspective: Excellence in Accounting
CUSTOMIZED CLIENT SOLUTIONS
Accurate, reliable and timely accounting systems and procedures are crucial to the performance of any business. At Colliers International, management and accounting personnel are integral parts of a unified team that works hand-in-hand with our clients as an extension of each client’s organization. Superior accounting and reporting systems are essential to successful asset and property management. Colliers utilizes many of the industry’s most popular systems, and we are able to offer our clients real-time, customized financial packages while adhering to any specific charts of accounts, reporting schedules and timelines, and analyses on a line-item basis. To meet many of our clients’ operating requirements, Colliers’ accounting group has implemented the necessary reporting and internal controls to comply with Sarbanes-Oxley standards. We recognize that our clients require customized reporting and analysis. We give you what you want, when you want it.
ACHIEVING TEAM EXCELLENCE
Every property under Colliers management is assigned a team of dedicated professionals to oversee the financial operation of the asset. Supporting property management offices throughout the U.S., Colliers accounting can function regionally or centrally to accommodate geographically diverse portfolios. Each accounting group offers transactional and reporting services, led by a regional controller and accounting managers who directly supervise property accountants and accounts receivable/payable staff, each of whom haves at least one counterpart who is cross-trained to function as a backup.
STATE OF THE ART FINANCIAL MANAGEMENT AND REPORTING
Colliers’ two primary accounting software platforms are MRI and Yardi. Both offer great flexibility to customize our clients’ financial packages. We can provide annual budgets and variance analyses, as well as a multitude of detailed financial statements, including cash flow, balance sheet, income, expenses, receivables and general ledger. Our financial services also include cash management, rent collection and administration of all payments.
BANKING ON VALUE
Our relationship with First Service Financial provides Colliers with a tangible competitive advantage for our clients. By leveraging the financial reach of our partnership at select banking institutions, we are able to:
- Reduce or eliminate the costs of banking
- Offer above-market interest rates on reserve accounts and escrowed funds
LEADERSHIP EXPERIENCE
Colliers’ accounting leaders are some of the most seasoned in the industry. Our team boasts an average of 25 years in both private and institutional real estate accounting. Colliers University training and internal mentoring programs foster professional development for our employees and ensure quality performance for our clients.
ATTENTION TO RECONCILIATIONS
Our entire staff works seamlessly to ensure precision in the financial management of tenant accounts. Abstracts are prepared by property managers and reviewed by a lease administrator. The property manager also checks tenant billings against the leases. Our expense recovery system provides reliable impound estimates and allows us to process timely and accurate reconciliations.
ACCOUNTS PAYABLE
Colliers has selected Nexus Systems automated accounts payable system and services as its standard across the U.S. portfolio. We may also employ systems other than Nexus to meet our clients’ requirements. NexusPayables is a comprehensive electronic payment solution that provides built-in consistencies throughout the accounts payable process, allowing for increased accuracy and timeliness. It assures compliance with control objectives across Colliers’ accounting platform and provides a means for remote auditing of the accounts payable process.
